The Murder By John Steinbeck essays

The Murder By John Steinbeck essays "The Murder" by John Steinbeck is a classic look at life in the rural United States in the early nineteenth century. This story is a tale of a man and his wife from a foreign country, and the differences of their cultures. Irony is very prominent in this story, and it helps to illustrate a very poignant point on the anti-feminism during the time of the story. At this time, spousal abuse was not uncommon, and was pretty much standard practice. However, "The Murder" is neither pro-feminist or anti-feminist. This story is not written with a bias, yet it is a commentary on the socialism of the time, and allows the reader to be the judge of whether it is right or wrong. Jelka and Jim are from two completely different cultures, this is evident in their behavior and attitudes. Jim is social, while Jelka is under the impression that women's job is to be a slave to her husband. Jelka has been taught that women should be seen and not heard. Jim cheats on his wife on Saturday nights with prostitutes, when he thinks she is home alone. But little does he know that she too, is having an affair, this is an example of irony. When Jim discovers his wife in bed with her cousin, he is quite upset. He begins by firing a bullet into the head of her cousin, and then whipping her. Jim gets off for the murder, as cases such as that were usually dismissed in that Jim was not the type to abuse his wife, and never had he whipped her until the morning after the incident. This was unlike him because he never had beaten her before this. After the incident, they continue their normal life together, and move further down the canyon so they can put this behinf them. Jim was not an anti-feminist man, he does not beat his wife or put her down emotionally. However, he goes into town and cheats on her with prostitutes. He thinks that his wife is clueless to his actions, but she knows that when he i ...

6 Skills You Need to Become a Call Center Representative

6 Skills You Need to Become a Call Center Representative A call center representative serves customers, first and foremost. Some job responsibilities include: answering inquiries, determining requirements, fulfilling requests, resolving problems, troubleshooting, and maintaining databases. They will most often spend the bulk of their time clarifying- either the position of the company or the parameters of the problem the customer is experiencing. Sometimes they will have an opportunity to put sales skills in action- upselling accounts, or adding features to maximize the customer’s experience. And they are responsible for representing the company and bolstering its reputation among its customers and in the world- primarily by providing excellent, detailed, and attentive customer service.Now, how to become one! Here are the top skills you’ll need to market yourself successfully for a call center representative position.1. RetentionYou may have the ability to look stuff up. But for this job, you’ll need to have the abilit y to retain what you read and learn and hear. You’ll need to memorize a vast amount of information about your company, as well as typical solutions and how to implement them. And you’ll want to be able to hear the customer’s situation once without getting confused. The goal is never having to be corrected when talking a customer through a problem because you didn’t remember the details of their predicament. You also need to know when you can’t resolve an issue on your own- and who to refer your customer to instead.2. Attention to DetailYou need this in almost every job, but it’s particularly important at a call center. You’ll be fielding a lot of the same questions every day, so you’ll want to keep an ear out for nuance and make sure you’re still giving each situation unique attention. Make sure to tick all of the possible boxes so your customer feels you truly listened to the question and solved whatever needed to be so lved.3. Flexibility/FriendlinessYou’ll have to interact with a lot of different people. Some of them will be unbearably challenging. You need to be able to be effective and considerate even when the person you are speaking with is not returning the favor. Try to treat each new customer with a new and friendly stance. And try not to let the erratic (and often long) hours make you too frustrated to perform.4. Grace Under FireA good call center rep is never flustered, even when fielding a number of irate calls and having to balance a billion little tasks. Keep your cool with the chatty person who won’t get off the phone, as well as with the terse and grumpy one. Just do your job and try to score a positive outcome and you’ll do fine.5. SpeedNeither you nor the customer has enough time to waste on this call. Make sure you know what you’re doing well enough to be efficient, even fast. Both you and your customers will thank you.6. CreativityRemember, each custo mer and situation are different. Finding a workable solution can be tough- especially if your hands are tied with company policy. Being able and willing to think on your feet to treat each customer with the respect they deserve might just mean you keep customers coming back- and that makes you look extra good during reviews.